Frequently Asked Questions

1. "How to subscribe?"

To subscribe, simply visit the homepage and navigate to our packages section. Choose your desired package, select a nutritionist, and specify the duration. Once you’ve made your selection, click ‘Add to Cart.’ Next, provide your payment information to complete the subscription process. Finally, you’ll be receiving an email that required you to complete a questionnaire about your current lifestyle and goals. 

2. "What happens after I have completed the registration process and payment?"

Once you have successfully completed the registration process and made the payment, our team will contact you within 2 to 3 days.

3. "I have completed my registration but I can't find my e-guide"

If you have checked your junk mail folder and still cannot find your e-guide, please reach out to us at Kindly provide your order number, and we will gladly resend your guide.

4. "When can I contact my nutritionist?"

The availability and communication frequency with your nutritionist depend on the package you have chosen. After your first contact, we will determine the specific days and timings when you can reach out to your nutritionist. These details will be shared with you on an individual basis.

5. "I have health conditions or dietary preferences that need to be considered in my program"

During the registration process, please ensure that you include any health conditions or dietary preferences in the questionnaire. Providing these details will enable your nutritionist to better understand your needs and create a program tailored to your requirements.

6. "I am facing some difficulty and would like a refund"

We understand that challenges may arise, but please note that we do not offer refunds due to the nature of our services. However, you have the flexibility to pause your membership at any time for a maximum duration of one month. This allows you to temporarily suspend the service while maintaining your membership benefits.

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